Beadrid is able to refund merchandise purchases within 14 days of delivery. In order to be a valid return, the product must be sent back to Beadrid in its original package with the original tags attached in the box and the bracelet(s) must not show any signs of usage. As soon as the package arrives here, we will issue a full refund (minus 10€ restocking fee per bracelet). Your refund will be credited to the same payment method you used to make the purchase.
We are happy to exchange or refund faulty products provided that we are formally informed by an e-mail within 14 days of receiving the items. However, the exchange process can take up to 30 days. In the event of a faulty product or shipment we will cover the shipping costs. For correspondence please use email@example.com
We recommend shipping your return bracelet via an insured ‘signature required’ delivery method. Please send an email to firstname.lastname@example.org regarding your refund, stating your order number.
Vasav Madrid S.L.
Montera 24, 2M
Please note that for returns or refunds, the shipping costs will be covered by the buyer.
The buyer must use registered / track-able shipping services and inform Beadrid with the tracking number.